Business critical functions such as operations support and customer processes are mostly done on remote offices. VPN Connectivity lets these offices do critical transactions that goes directly to head offices and data centers. Unscheduled downtime means lost transactions that eventually translates to financial drawbacks. Ideally, every downtime should be scheduled and well communicated as a maintenance through the affected departments. Though unexpected issues may arise, a well-planned business continuity procedure coupled with a good incident response should minimize the losses to an acceptable level.
Inside the runbook you will find:
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