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Palo Alto Networks Troubleshooting steps

Are you seeing false positive blocks on your firewall’s URL filtering engine. Use this runbook to troubleshoot those false positive's. 

Internet connectivity is a vital resource to keep the business moving forward. From sales, recruitment, customer support to marketing efforts, most of these has a certain aspect that runs via a quick browse to the world wide web. Any disruption to the ability of an employee to browse through a legitimate business critical website is definitely a red flag. Say for example a sales personnel not being able to answer a sales inquiry raised from an online customer portal is definitely a pain not just for the employee but for the entirety of the business.

Inside the runbook you will find:

  • Six steps to complete to troubleshoot false positives
  • The commands to run manually
  • The related Indeni automation scripts that can check for issue in the future.

Fill out the form to the right to receive your download.